A big casualty caused by Covid ravaging the travel industry happened in January. Crystal Cruises parent company, Genting Hong Kong, filed for bankruptcy. Crystal Cruises ceased operations immediately on January 20, 2022.
At this writing Crystal Cruises itself, has not filed for bankruptcy. Only their parent company has. Crystal is looking for a buyer to purchase them and resume business as usual.
If Crystal does end up filing for financial default, we will assist our clients on getting a refund, or filing a dispute with their credit card companies, or help with filing an insurance claim.
For refunds, if your cruise fare was booked and paid for after April 2021, you may get a refund according to Crystal. Crystal set up a reserve account with credit card companies in April 2021. The credit card companies held all funds in a reserve account until the client’s sailing was complete. There is no guarantee for payments made before April 2021.
We sell Travel Guard Insurance. Crystal Cruises should be covered for financial default through Travel Guard.
Travel Guard offers different policy plan options including: Essential, Travel Guard Plus, Preferred and Deluxe.